Imagicle provides leading applications which help companies to make their communications faster, smarter and easier, in the office and on the move, based on-premise or in the Cloud.
The best and most complete operator console solution.
Imagicle Attendant Console is the operator console software solution that integrates perfectly with Imagicle Queue Manager Enterprise (ACD Solution) to simplify and improve the job of your company telephone operators.
A thousand little details combine to create a simple and attractive interface that makes everything available at a click.
The most powerful ACD your Customer Service needs.
Imagicle Queue Manager is the automatic call distribution software that lets you manage auto-attendant menu with IVR features and advanced queuing, sending calls to different operators based on their status, letting you analyse queues in detail thanks to advanced statistics. Works with or without Imagicle Attendant Console (client PC) for help desk, call center and operator desk services.
How to add the missing IVR services to your Business, in a flash.
The IVR Module for Queue Manager Enterprise allows everyone to implement company IVR services on a professional level thanks to the intuitive wizard included in the Suite web interface. Designing your answer menu, defining behaviours and settings, has never been easier.
Specifically designed to work with Imagicle Queue Manager Enterprise; the Imagicle ACD solution. Together they make a perfect match.
Record and archive your calls easily.
Imagicle Call Recording is the solution for centralised call recording for Cisco UC platforms.
It's easy to use, reliable, flexible and at the right price.
It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded.
It can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well. Exclusive Search & Play gadget inside Cisco Jabber Desktop.
Advanced directories, Caller ID and Click to Call.
Speedy Enterprise is the solution that centralises and synchronises company directories, providing fast searches, click to call and caller ID on phone, web, mobile and Cisco Jabber.
The most powerful and integrated directory management service for your company.
Fax virtualisation has never been easier..
StoneFax is a completely software-based IP Fax Server that virtualizes fax management, making it fast, easy and safe to send and receive faxes at work.
It delivers faxes directly to each user's desk via e-mail, web, multifunction printers, in Cisco Jabber and in mobility, on smartphones and tablets. Cisco has chosen StoneFax as its official fax server solution worldwide, and since February 2012, it is available for purchase directly from Cisco GPL in its Solutions+ program.
The ideal solution for monitoring telephone traffic in Cisco UC platforms.
Billy Blue's 4 is the most advanced solution for analyzing and monitoring telephone traffic for Cisco UCM, BE6000-7000 and HCS. Complete, scalable and ready to use, Billy Blue's meets the needs of single- and multi-site clients, from a few to 50,000 extensions.
The smart and simple way to define your phone budget.
With Imagicle Budget Control, you can intelligently assign a budget for the calls of each user, department and cost center. You can receive notices when the spending budget is exceeded and lock the phone, to prevent unauthorised calls.
This is the ideal complement to Imagicle's billing solutions.
Prevent unauthorised use of company phones and prevent costly unauthorised calls.
Imagicle Phone Lock is the software solution that lets you lock company phones directly from the phone, via web interface and directly from Cisco Jabber.
Security, privacy and savings are guaranteed thanks to an intuitive and irreplaceable service.
The most advanced, efficient and integrated CTI.
Blue's One CTI Enterprise is the client-server software by CTI (Computer Telephony Integration) that simplifies your work every day.
It gives you complete control over your phone for all outgoing and incoming calls with notification pop-up messages that can be integrated with your CRM, lets you make calls from any application with a click, search all company and personal directories at once, and much, much more.
The basic voice mail system integrating and extending your communication system's functions.
SSAM is a Unified Messaging system designed to be integrated in your Cisco UC platform and extend its functions. It collects your phone messages when you can't answer the phone, and notifies you via e-mail and with the MWI on your IP-Phone. It lets you add personal welcome messages and forward messages to other voice mail boxes.
It's ideal when you want to use more applications but your resources are limited, because it uses the same Virtual Machine dedicated to Imagicle ApplicationSuite along with all the other applications.
Taking advantage of a Cisco UC platform for your hotel has never been easier. And affordable.
The Imagicle Hotel Pack for Cisco UC provides all the hospitality features natively missing from any Cisco platform.
Based on a huge experience in the hospitality market and on the reliable services of the Imagicle ApplicationSuite (of which includes 4 applications), the Hotel Pack grants you a complete integration with hundreds of PMS's (i.e. Oracle Hospitality OPERA Property Management, Oracle Hospitality Cruise SPM, Infor, Protel, Galaxy, etc.) managing guest calls billing, check-in/check-out, wake-up calls and more.
Plus, adding extra-value services for your staff, like professional customer service and call handling, or virtual fax are just a click away, as they are included in the same suite.
The ideal solution for monitoring telephone traffic in any telephone systems.
Blue's Enterprise 4 is the most advanced solution for telephone traffic control and monitoring, both for single-site and distributed companies, starting with a few dozen phone extensions up to an unlimited number of extensions and sites.
Web based, it lets you perform any kind of analysis on outgoing, incoming and internal calls, through pre-set and ready-to-use reports and dashboards that can be customised with filters and groupings. Plus, with built-in alarms, undesired events, such as calls outside business hours or to premium rate phone numbers, automatically trigger an e-mail being sent to your e-mail inbox.
The ideal solution for monitoring telephone traffic in Skype for Business platform.
Blue's Enterprise Skype for Business is the most advanced solution for analysing and monitoring telephone traffic for Skype for Business.
Blue's Enterprise Skype for Business lets you perform any kind of analysis on outgoing, incoming and internal calls, through pre-set and ready-to-use reports and dashboards that can be customised with filters and groupings. Plus, with built-in alarms, undesired events, such as calls outside business hours or to premium rate phone numbers, automatically trigger an e-mail being sent to your e-mail inbox.